Refund policy
Last updated: October 26, 2026
Returns & Exchanges
All sales are final with the exception of damaged, defective or incorrectly shipped items. In those rare cases where an item is damaged, defective or incorrectly shipped prior email approval is required before an item can be sent back. Purchaser is responsible for return shipping costs. To initiate a claim please reach out to us within 48 hours of delivery info@butterflywuu.com.
Damaged Claims for Vintage & Antique Items
Because our pieces are unique, historic, and often irreplaceable, we take extraordinary care in packaging them. Due to the highly fragile nature of vintage and antique goods, all damage claims must be initiated within 48 hours of delivery.
Because our pieces are unique, historic, and often irreplaceable, we take extraordinary care in packaging them. Due to the highly fragile nature of vintage and antique goods, all damage claims must be initiated within 48 hours of delivery.
To open a claim, please contact us immediately with:
- Your order number
- Clear photos of the damaged item
- Clear photos of the interior and exterior packaging
Why the strict window? Shipping carriers enforce exceptionally tight windows for filing insurance claims on fine art, antiques, and fragile goods. We cannot honor claims or issue refunds/returns initiated after this 48-hour period.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.